Third Sector Workshops   Recording & Investigating Complaints     This workshop is aimed at any member of staff who may have to deal with complaints as part of their duties and has to stay positive, helpful and remain objective until it has been thoroughly investigated.           The workshop will encompass the following areas:         How to relate to your complainant and the issues they are raising.   How to respond immediately to your complainant in a way that will enhance your businesses reputation.   How to investigate a complaint fairly and thoroughly.   How to implement an effective but simple complaints procedure.   How to record complaints and keep the complainant informed of the progress & outcome of any investigation.           Back to Third Sector Workshop List

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