Housing Services Workshops   Turning a Complainant into an Ally     This workshop is aimed at both front line staff and management that may have deal with complaints from service users, members of the public or fellow professional. It will provide delegates with the skills to deal with the most difficult situation and still stay objective.           The workshop will comprise of the following:         Learning how to relate to your complainant and the issues they are raising.   How to respond immediately to your complainant in a way that will enhance your businesses reputation.   Teach you how to investigate a complaint fairly and thoroughly.   Guidance on what a complaint procedure should consist of.   How to record complaints and keep the complainant informed of the progress & outcome of any investigation.           Back to Housing Services Workshop List

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