Care Services Workshops   Receiving & Dealing with Complaints     This workshop is aimed at any member of staff who may have to deal with complaints as part of their duties. Complaints that come from partnership agencies, residents and their families need to be dealt with in a positive and helpful manner whilst remaining objective until it has been thoroughly investigated.           The workshop will consist of the following areas:         How to see the situation from the complainant’s point of view.   Showing empathy and demonstrating a non–judgemental attitude.   Listening and recording a complaint when it is made.   Dealing with scenarios that will improve your skills.   How a complaint should be investigated.           Back to Care Services Workshop List

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